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Customer Service Representative - Home Healthcare Job Details

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Company:  Rotech Healthcare Inc.
Job Code:  Maryville, TN (17874)
Categories:  Home Healthcare / Home Care
Job Role:  Sales / Marketing / Community Relations
Job Type:  Full Time
Travel Required:  0% of the time
Preferred Degree:  High School
Country:  United States
Region/Province:  Tennessee (TN)
City:  Maryville
Postal/Zip Code:  37801
Job Description: 

Join the Leader in the Home Healthcare Industry!
Let us be Your Road to Success

For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,000 employees of the Rotech family contribute to delivering quality service and the best in professional patient care through more than 500 locations in 48 states across the country.

Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. As a Rotech Customer Service Representative you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory service and supplies.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

Job Responsibilities:

  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Completes SOPs/CMNs and documents on tracking log
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Clears previous day’s route and checks all paperwork for accuracy and completeness
  • Prepares deposit for location on a weekly basis
  • Maintains referral log
  • Provides service for all retail/walk-in equipment requests
Job Requirements :
  • High school diploma or GED equivalent
  • Employment is contingent upon a drug screening test and background investigation

Preferred Qualifications:
  • Experience in medical field and administrative record management
  • Strong customer service background
Rotech offers:
  • ­Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, dental, prescription and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and paid holidays
  • 401K with company match
  • Bonus'
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program




Make the right move, Contact us today!


EOE/AA/MFDV

Post Date:  07/23/2010

 

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