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Clinical Account Specialist Job Details

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Company:  Apria Healthcare
Job Code:  003695
Categories:  Home Healthcare / Home Care
Job Role:  Sales / Marketing / Community Relations
Job Type:  Full Time
Country:  United States
Region/Province:  Washington (WA)
City:  Redmond
Job Description: 
 

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations.  We are committed to full-service homecare solutions that give maximum independence to our patients.  Please visit our website at www.apria.com.



  • Responsible for growing assigned respiratory, home medical equipment or infusion product areas on a quarterly basis for specific accounts defined by management. 

  • Responsible for enhancing branch revenue budgets by servicing new and existing referral sources in these accounts. 

  • Promotes company products and services in a professional and creative manner. 

  • Develops strong relationships with existing customer contacts and new referral sources in order to increase referrals from targeted accounts.

  • Conduct pre-call planning and meets minimum call standard through individual contacts and group in-services.

  • Responsible for interaction with referral sources, physicians, and patients to facilitate the intake process, patient teaching, and patient discharge on-site at the acute care setting or physician's office for respiratory products and services. 

  • Obtains necessary paperwork and documentation, including physician orders and Certificates of Medical Necessity, and obtains required patient information. 

  • Coordinates the discharge and communicates intake and referral information to the servicing Apria Healthcare branch. 

  • Performs patient teaching for patient to be able to operate equipment/perform therapy.

  • Monitors the referral process to assure patient and referral source satisfaction. 

  • Works with sales staff, customer service, and branch manager to ensure accurate and timely delivery of products and services and a high level of customer satisfaction.

  • Maintains accurate records on prospective and active accounts. 

  • Maintains accurate records on all accounts, documenting all activity related to referrals, case management and problem resolution. 

  • Is accurate and complete in noting and communicating information to branch personnel for the intake and referral process.

  • Performs other related duties as directed by supervisor.


 

  • Education or experience equivalent to a four year college degree is required; BA or BS preferred. 

  • At least two years related experience in sales, sales support, medical, and/or a clinical background is required.

  • Registration or certification by the National Board for Respiratory Care (NBRC) in the appropriate state of practice, or current licensure as a Registered Nurse in the appropriate state of practice is preferred.

  • Successful completion of Apria's Clinical Accounts Specialist orientation and certification program.

  • If driving a company vehicle, must meet job-related requirements to comply with D.O.T., F.D.A. and JCAHO regulations.

  • Must possess a valid and current driver's license and auto insurance.


Apria Healthcare (or Coram Healthcare) is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V *HJ

 
Post Date:  03/30/2010
 

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