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Customer Service Specialist- San Leandro Job Details

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Company:  Apria Healthcare
Job Code:  017100
Categories:  Home Healthcare / Home Care
Job Role:  Sales / Marketing / Community Relations
Job Type:  Full Time
Country:  United States
Region/Province:  California (CA)
City:  San Leandro
Job Description: 
Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com.
  • Ensure referral/customer satisfaction is obtained through effective communication, problem solving, professional phone etiquette and efficient processes.
  • Process telephone orders by preparing patient intake.
  • Completes all necessary steps of processing an order on a daily basis in a complete and accurate manner.
  • Stay logged into phone ACD system as directed by Call Coordinator/Supervisor to meet incoming call volume.
  • Ensures all communications between internal and external customers are documented in system comments in a concise and timely manner.
  • Ensures all necessary paperwork and data entry is completed accurately to facilitate efficient delivery of the order placed and accounts receivable. This would include complete payor information for equipment, ensuring supplies and services are consistent with product, and acknowledgement of contract and delivery status documented on work orders (comments).
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "Best Practices".
  • Performs other related duties as directed by supervisor.

Qualifications:
  • Education or experience equivalent to a high school diploma is required.
  • At least two years related experience as a Customer Service Representative in a Call Center environment is required.
  • Knowledge of personal computers and various software programs (Microsoft Windows, Word, Excel and PowerPoint) and familiarity of an automated call distribution system (ACD) preferred.
  • Able to work in a team environment, deliver complete and accurate results, handle several incoming calls, resolve problems using an analytical approach, communicate effectively (oral and written), and meet expectations for a successful operation.
Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V

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Post Date:  04/15/2012

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