The Systems Specialist, CGCE is responsible for the continued and future development, implementation, and daily operations of the CGCE database systems to ensure accurate statistical data, timely customer response, and efficient operations. Serves as department’s first line of systems support and provides the department customer service interface with internal and external customers. Collaborates with CGCE leadership, IT project manager, and software vendor to develop system’s upgrades to ensure the highest quality of operations. This position facilitates productivity, performs diverse and advanced administration, coordination, as well as provides training on targeted projects
Education: Requires an Associate’s Degree in business administration, information technology, or related curriculum, or equivalent combination of education and experience. Basic understanding of the clinical counseling field is highly desired
Experience: Requires a minimum of three years of experience and advanced skill with the administration of database software applications, preferably with Amplicare, Allscripts Homecare and Microsoft Office Suite. Ability to demonstrate inductive reasoning, problem solving and prioritization of upgrades based on multiple factors. Ability to analyze the systems to resolve problems as they arise, perform accurate record keeping and understand the implications and vested parties related to the data. Query or report building experience is required. Must possess strong organizational and systems documentation skills. Must be self-motivated and work independently, demonstrating the ability to handle multiple priorities and effectively make decisions. Must demonstrate advanced customer service skills utilizing discretion, efficiency, and compassion. Possess advanced knowledge or aptitude to operate a computer and standard office equipment. Current California Driver’s license and automobile insurance required
