| Job Description: |
Position Summary : The Assistant Executive Director of a Country Meadows facility will assist the administrator to create and maintain a residential environment that is welcoming, home-like, safe, and supportive. They promote a team approach to resident services leading the team members to contribute their talents in the most effective way. A successful Assistant Executive Director demonstrates high customer satisfaction and high co-worker morale and productivity. Routine Functions of the Position : Responsibilities to Residents • Collaborates with marketing professionals and operational team to review prospective resident needs and to assure the ability of the team to satisfy them. • Establishes working relationships with residents and their significant others as well as with surrounding community to promote positive relations. • Participates in weekly Customer Service Planning meetings to maintain current knowledge of resident status and to ensure that the team is meeting resident needs. • Identifies opportunities for service improvement through routine personal contact with the residents and facility staff, and communicates information to Administrator and DOW. • Responds promptly to resident and family complaints or concerns and attempts to resolve issues to mutual satisfaction or bring it to attention of Administrator. • Promotes the programs sponsored by Country Meadows designed to enhance resident's well being and independence. Responsibilities to Co-workers • Supports and participates in hiring procedure as needed. • Supports and participates in meaningful co-worker orientation. Ensures that responsible team members adequately prepare new co-workers to assume their work duties. • Leads and supervises the management team by example, encouraging teamwork, promoting the Foundation Principles and Country Meadow's philosophy of customer service. • Motivates the staff to perform consistent, quality work and maintains high coworker satisfaction through regular communication, individual coaching, celebration of achievement, and learning from mistakes. • Provides "open door" to co-workers addressing any concerns or grievances. • Oversees and participates in the continuing education and development of coworkers and maintains appropriate training documentation as directed. • Ensures appropriate response and follow up to on-the-job injuries as reported by co-workers. General Facility Management • Assists the Administrator to communicate and upholds the policies of Country Meadows. Learns how to become compliant with the regulations of all licensing authorities and regulatory agencies. • Assists the Administrator to manage resources to meet team targets which include budget management, resident census, co-worker retention, customer satisfaction and customer wellness. • Assists the Administrator to maintain up-to-date and complete resident files. • Assists the Administrator to oversee the maintenance of facility and grounds to provide attractive and comfortable surroundings and to ensure safety and security of residents, staff and visitors. • Collaborates with resource staff and encourages same of team members to be sure that resident services are as effective as possible. • Completes and submits all reports as directed. • Assists in the marketing of the campus for both residents and co-workers by: o Conducting facility tours and initiating relationships in the absence of marketing director or employment representative. o Developing relationships with local referral sources and community groups. • Encourages communication among supervisory team members both informally and formally through regular meetings, attendance at quarterly meetings and others as needed. Requirements Minimum Qualifications: - Associates Degree from an accredited college.
- Must be able to earn certification as an assisted living Executive Director as required by state regulations in the allowable time limits.
- Previous management experience in healthcare or service related business.
- General: Meets all requirements for health, criminal background check, drug testing.
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