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Customer Service Specialist - IV Job Details

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Company:  Apria Healthcare
Job Code:  014065
Categories:  Home Healthcare / Home Care
Job Role:  Sales / Marketing / Community Relations
Job Type:  Full Time
Country:  United States
Region/Province:  New York (NY)
City:  Plainview
Job Description: 
Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations.  We are committed to full-service homecare solutions that give maximum independence to our patients.  Please visit our website at www.apria.com . 
  • Responds to telephone, fax, and orders from referral sources and patients. 
  • Documents referral request for coordination of care. 
  • Provides information on home infusion services. 
  • Demonstrates professional etiquette and courtesy when interfacing with customers. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
  • Initiates the admissions process for patient referrals by collecting demographic and insurance information on patients over the phone and acting as the primary contact for new and existing accounts.
  • Investigates type and level of insurance coverage to assess patient eligibility for the program.
  • Communicates with medical professionals and insurance company personnel to expedite patient eligible into program.
  • May resolve reimbursement issues with accounts, sales force and management.
  • Completes data entry in CPRS to ensure accuracy of reporting and outcomes.
  • Investigates data entry issues to ensure accurate reporting and billing.
  • Monitors computerized reports to avoid delays in customer billing information.
  • Performs other related duties as directed by supervisor.

Qualifications:
  • Education or experience equivalent to a high school diploma is required. 
  • At least two years related experience is required. 
  • Successful completion of Coram's Admissions Certification Program.
  • Organizational, verbal, written communication skills are necessary.
  • Computer ability. 
Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V
 
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Post Date:  02/09/2012

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