PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long term care settings. With nearly $2 billion in annual revenues, PharMerica is the second largest institutional pharmacy company in America. PharMerica operates more than 100 institutional pharmacies in over 40 states and serves nursing facilities that care for approximately 350,000 patients.
 
We are recruiting for a Telecom Analyst to join our growing team.  Candidate will be responsible for the analysis and design engineer and deployment of telephony infrastructure services and systems including fax and voice services, call center applications, monitoring and maintenance systems. Evaluate and audit telecommunications network or hardware infrastructure for integrity and capacity planning to create Telephony solutions that support business requirements and ROI efforts.

Essential Functions:
 
• Work with user community and vendors to design, develop, deploy, testing, quality assurance and monitoring of telephony infrastructure on multi-vendor platform in support of business directions.
• Design, configuration, deployment and primary system support and maintenance of voice services on Avaya PBX VoIP systems platform and call center applications:  S8700, 8300 and G350/450, Modular Messaging, Intuity Audix,, dial plan switching architecture and best practice routing solutions. Design, deploy and administer Avaya Call Center Applications and 3rd party solutions CMS, AES, Call Recording solutions. 
• Additional Responsibilities will also include day to day support and function of  Nortel platform: Norstar, BCM, Opt. 81C, 61C, 11C, CS1000, CallPilot call center and menu application configuration, OTM/TM, Symposium SCCS, and Nortel key systems and work with User Community to further exploit features and functionality for the objective of a ‘Best Practices’ environment.
• Provide design, configuration, deployment and system support for Call Center applications, such as, ACD, IVR, CTI, WFM, PBX CDR, monitoring systems and applications, for optimized call center operations, working with End Users to ensure timely delivery and accurate information, Nortel Symposium SCCS, Symposium Web Portal and Avaya Communication Manager,  CMS Reporting and eCAS setup/reporting. 
• Working with Telecom Team and internal IT/IS functions to generate network and system hardware report analysis, and capacity planning to ensure optimized systems and services.
• Provide business analytical support for Telecommunications Solutions and to maintain service levels of telephony systems and network.
• Provide system support for inventory database of Telecom hardware and facilities to ensure timely delivery of service, accurate information and cost containment.
• Working with internal and external Telecom Team, systems, networks and vendors; responsible for tracking voice systems capacities/inventories and recommend improvements and provision voice services to improve cost savings
• Working with Vendors and User Community, analyst will be responsible for evaluating new network technologies to meet business needs and develop ROI to improve telephony processes with Business environment.
• Develop and maintain procedures, documentation, inventories of telecommunications infrastructure and systems. Working with Telecom Team, develop and maintain documentation of Operational Site Plan and Disaster Recovery Plan and provide prompt response and support of telephony network systems in pharmacies and call centers
• Work with Telecom Manager to manage assigned projects, develop project plans, and maintain defined budget parameters of project, to support the business projects, approved capital projects, and meet defined business requirements.
• Utilizing diagnostic tool and work with other IT associates to provide advanced analysis efficiently and effectively analyze root cause service issues, take corrective action and document any design/procedure modifications to develop and deliver metrics reports to measure and analyze systems and network performance and provide metrics on telephony system performance to provide capacity planning and network optimization.

Minimum Qualifications:
• Technical School with an emphasis on IT or Telephony required
• College degree in Telecom or IT related field desired
• 3+ years in Telecommunications Infrastructure or hardware support within a Call Center Environment required
• 5+ years experience in a Call Center environment working with Telephone special applications such as (IVR, CTI WFM, Call Monitoring) and Voice engineering experience; 10+ years experience within a Telecommunications Engineering Environment desired
• Telecommunications Skills/Knowledge (VoIP-Required, PRI, Business Lines and Toll Free Setup) desired
• Analyst and implementation of voice networks and systems knowledge required
• Proven engineering/design knowledge of TDM and voice switched and IP network required
• Engineering and Design of voice networks and systems
• Desired Network and System Engineering Certification – Theories of Design, Engineering Certification on multi-vendor product environment
• Comprehensive aptitude in Communication protocols, technical problem solving, and analytical reasoning and applying these competencies to achieving business objectives
• Availability for weekend on-call support when needed, Technical Orientation, Communication, Problem Solving, Analytical Reasoning, Organization and Planning
• Travel 10%-25%

Qualified, interested candidates, please apply online.
 
For more information, please contact:
 
Marty Cherol
 
Corporate Recruiter
 
(502) 261-2378 - fax