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Customer Quality Specialist Job Details

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Company:  Apria Healthcare
Job Code:  010926
Categories:  Home Healthcare / Home Care
Job Role:  Sales / Marketing / Community Relations
Job Type:  Full Time
Country:  United States
Region/Province:  Minnesota (MN)
City:  Minnetonka
Job Description: 
 
Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations.  We are committed to full-service homecare solutions that give maximum independence to our patients.  Please visit our website at www.apria.com . 
  • Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.  Obtains clinical information needed for order processing or reimbursement.
  • Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
  • Process information received from intake/service personnel. 
  • Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
  • Maintains appropriate documentation received with order and conducts follow-up as applicable.
  • Demonstrates professional etiquette and courtesy when interfacing with customers. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices".
  • Performs other related duties as directed by supervisor.
 
 

Qualifications:
  • Education or experience equivalent to a high school diploma is required. 
  • At least two years related experience is required. 
  • Successful completion of Apria Healthcare's Certification Program.
Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V

 

 
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Post Date:  01/23/2012

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